FAQ

Frequently Asked Questions

Still have questions that we haven’t answered? This is a good place to look. We’ve done our best to highlight the questions we’ve been asked a lot. Hopefully you’ll find the answer you need here. If not, we’re only a call away!

WHAT SUPPORT TO YOU GET WITH YOUR COFFEE?

Okay, so we’re biased but we invite you to try us out yourself and let us know what you think. We expect you’ll appreciate the high-quality, robust offerings we have. We can customise what we offer to your needs.

How much is shipping?

Shipping is free if the order is over $80 and we offer a flat rate of $10 for orders under $80! We believe in true, upfront pricing. What you see is what you get. There aren’t any hidden fees, taxes or other charges to catch you off guard at the final checkout screen.

If you’re in the postcode of 2444 will be eligible for free shipping!

When will my order be shipped?

If your order is received before midday, then it will be processed the same day. Orders received after midday will be sent the next business day. Be mindful – if your order is placed after 3pm on Friday, it won’t be shipped until Monday.

We use a combination of Australia Post and couriers. Please note that Australia Post has advised that some items are taking longer than usual right now due to ongoing COVID-19 restrictions.

International Shipping

Our customers are based in Australia and we do not ship outside of the country. At some point in the future, this may become an option, but not right now.

Do you have a wholesale program for cafés?

Yes! Our future is dependent on what we do right now. While we enjoy tearing up the waves, we don’t enjoy tearing up our future. Finding companies that focus on sustainability practices is paramount to the operation of our company. We enjoy surfing the coffee wave.

Does Sustainability Matter?

Absolutely! Our coffees, teas, and environmentally safe products are all available for wholesale. For more information, contact us and let’s talk about your needs.

Why don’t you host events?

That’s not what we do. We make the best coffees and teas, while providing the best environmentally friendly products in the area. We also work with event coordinators to ensure the event is covered for waste manageability and cleanliness.

You didn’t answer my questions!

We hate that you didn’t find the answer you were searching for. Contact us right now and let’s get this right. If you can’t reach us during normal hours, shoot us a message through our contact form. We want to help you!

FAQ